ePolicy Institute
Why Invest in ePolicy Institute Training?
Social Media Risks, Rules, Policies & Procedures
To Snoop on Employees’ Social Media or Not to Snoop
Electronic Risks, Rules, Policies & Procedures
Email Risks, Rules, Records & Regulations
Electronic Business Records
Mobile Device Risks & Compliance Rules
Writing Effective Email
Netiquette Rules
Writing & Implementing Effective Policies & Procedures
Managing E-SIGN, E-Statements & E-Disclosures
FDIC Records & Email/Electronic Record Retention Rules
Electronic Compliance Rules for Banks & Financial Services Firms

Managing E-SIGN, E-Statements & E-Disclosures

The ePolicy Handbook Email Rules
Are you confident your financial institution's e-statement program is compliant with legal and regulatory guidelines? Many banks and credit unions have unwittingly established unlawful online banking programs that are in violation of the federal E-SIGN Act. If you are caught operating a noncompliant program, every e-statement you've ever sent could be deemed legally invalid. Regulatory fines, defense costs, and legal settlements could far exceed the potential savings e-statements provide.

Financial institutions engaged in electronic banking are legally obligated to adhere to the Electronic Signatures in Global and National Commerce (E-SIGN) Act. E-SIGN disclosure rules prohibit banks and credit unions from implementing wholesale switchovers, in which all consumers are automatically converted to e-statements. Instead, E-SIGN requires consumers to "opt-in" before receiving e-statements. Paper statements must be available to those who lack the technology (or desire) to view statements electronically.

Your financial institution is obligated (for legal and business reasons) to manage e-statements, e-disclosures, and other e-records effectively and compliantly. Join us for a review of E-SIGN, e-statement, and e-disclosure compliance risks, rules, policies, and best practices.


  • What is E-SIGN, and what does it require of your financial institution?
  • Why and how financial institutions typically mismanage E-SIGN compliance.
  • E-disclosure requirements: What are you required to tell consumers? What constitutes a lawful, well-written e-disclosure?
  • Understanding and complying with E-SIGN consumer consent provisions and processes.
  • Why and how consumers must prove technological competence to receive e-statements.
  • Potentially costly consequences of noncompliance with E-SIGN.
  • What to do if your financial institution is violating E-SIGN.
  • Growing your financial institution's e-statement program, compliantly and successfully.
  • Expert advice, best practices, and compliance tips to implement immediately.
Contact Nancy Flynn to discuss your training needs, get a quote, and schedule your program.